#MyVikingStory
Dear Viking - was it an illness or food poisoning?
Sadly, I can't continue writing a blog about our "wonderful," "once-in-a-lifetime" trip, until this whole thing is resolved or at least until I give the not so pretty story about our trip. Yes, I'm happy we had the opportunity. Yes, there were some enjoyable parts. However, when I read all the glowing stories about Viking and how people are treated like kings and queens, I get resentful that we are one of supposedly a few who had a not so great experience. I also resent the people on the forums, and the customer service reps, who blame ME for getting ill and refuse to make Viking accountable for what happened on the ship. People need to know that food poisoning and gastrointestinal outbreaks do occur on these river ships and that Viking does not attend to them in a proactive manner. Nor do they listen to complaints and change their protocols as I've learned from reading through comments made by travelers who had similar things happen prior to our trip.Dear Viking #MyVikingStory
I apologize in advance if this is long, but you did ask for #MyVikingStory
I have only done one river cruise. It was with Viking. It was only our second trip to Europe, the first was a bus tour through Scotland and Ireland. We were convinced that a river cruise would be less hectic and that we would be able to spend more time in the towns along the way, which is what we missed on the bus tour. We are not city people so we were looking forward to mingling among the locals in the smaller cities and towns along the way.We did a pre-extension in Lucerne. Two days and the second day my husband sprained his ankle. We think it was due to the cobblestones. He also came down with a cold. Yes, probably caught on the plane.He spent most of the first three days of our six day Rhine cruise in the cabin, or in the sun on the upper deck, nursing his cold and ankle. We did not know ... nor do we know now .. that there was or might be room service. I went on the included excursions alone. We went to the dining room for food and sat away from other passengers to try hard not to spread his cold. We needed cold meds (I had some but not what he needed) and had to walk to a pharmacy. We were told at the ship where to find a pharmacy but it was closed that afternoon. We had to walk further to find an open one. When we told the person at the desk who had referred us to that pharmacy that it was closed he shrugged his shoulders. I think he did ask if we had found what we needed. He also knew my husband was not feeling well because he was the one who kept track of the cards when we left the ship.At dinner, my husband wanted soup and ginger ale to get fluids. Soup wasn't a problem, but it took three tries to get a regular old ginger ale which is his preferred fluid when he isn't feeling well. He was brought ginger beer first and then some kind of other sparkling beverage next. Finally the restaurant manager intervened and got ginger ale. He also wanted ginger ale for the room, however, we didn't have the spirits package so it was denied unless we wanted to spend $3/bottle for a tiny bottle. We were impressed that the dining room manager agreed to get some for him at a store at the next port. Which he did. We paid for it and tipped him. One plus for Viking.By the third day my husband had started to feel better and more like getting around with an ace bandage on his ankle. Unfortunately, I started vomiting and had violent diarrhea early that morning. I spent the next 24 hours in bed and, of course, the bathroom. I missed the entire Rhine Gorge (it was a beautiful, sunny day), Koblenz, and our wine tasting in Moselle, which my husband canceled for both of us. Another plus for Viking, they did credit our prepaid money for that excursion.
The vomiting and diarrhea had been circulating on the ship for three days before I got it. People say that food poisoning will happen within a few hours. However, the CDC website (see below) and the Mayo Clinic both state that it can occur as long as a few days after contact. Viking knew about the outbreak. They gave us a sheet of information about how to wash our hands and how to use hand sanitizer. The message we were given was read aloud at a meeting and was sent from "corporate." Looking back and talking with other passengers I am beginning to believe there was food poisoning ON THE SHIP! Or, at minimum, the contamination was happening via food service. There is no way that many passengers could have eaten in the same place at the same time off the ship. I have counted over 56% of a group of 37 who I know for sure had the illness. I can list these if you want to follow up. I also remember now that I had taken a couple bites of a hamburger from the BBQ before I realized it was raw inside. I never saw Viking taking extra precautions about cleaning handrails, door knobs, etc. The excuse customer service has used about leaving buffets open, S&P shakers on tables, bread baskets on tables, etc, is that it would have "upset other passengers" - hmm... would that be the other 30% or so that didn't get sick? They did put extra hand sanitizers out and about and encouraged us to use it when returning "from town." Right. It was ON THE SHIP!!! Whatever it was ... food poisoning or virus. It was ON THE SHIP! I, of course, as soon as I heard there was illness, was using hand sanitizer frequently, carried one with me, washed my hands at every opportunity using the A,B,C song (I was an educator for 42 years), and did everything I could do to prevent getting ill. I was super careful. Except for the hamburger and eating food on the ship. Oh, did I mention that some people, my husband included, didn't get the illness. Out of groups of four, in some cases only three got it. It occurred to me after we got home that if it were a norovirus or some similar GI virus, most likely EVERYONE in a small group associating with each other daily and sleeping in the same cabins would have gotten ill. My husband does not eat meat. Hmmm. Food for thought (pun not intended).The evening before I got sick, there was a glass blowing demo in the lounge of our ship. We were docked next to another ship, and I believe that those passengers were encouraged to go into our lounge to handle the various glass ornaments that were being sold. I saw no one encouraging the use of hand sanitizer either going into or out of the lounge. I can only guess if that ship also had an outbreak of a "gastrointestinal disease" after that evening. Probably not if Viking already knew it was food poisoning which is why they didn't take the usual precautions for a virus outbreak? Just speculating.One couple - on their honeymoon - went to the hospital because the husband was so violently ill. He was diagnosed with e-coli food poisoning. Another couple went because the woman got so ill she was disoriented and seemed to have lost her memory. I didn't hear what her diagnosis was.I recouped enough, with Imodium, to go on the included excursion to Cologne because that was my most anticipated place to visit. Second only was the Rhine Gorge sailing. Of course, I had already missed that. I couldn't even leave the curtains open in our cabin to watch because it just made me more nauseous. At the end of the two hour walking tour I was too weak to walk back to the ship. We had to pay for transportation back. Looking back, I guess I could have called the ship to arrange it. Whatever. We are used to doing things on our own. Did I mention, too, that by now I also had the cold that my husband started the trip with? Luckily the meds we bought earlier helped those symptoms.I have a hiatal hernia which was triggered by the vomiting. I had severe acid reflux from the vomiting for several more nights, even after we got home, waking me at night, but I had no way to sleep in a chair on the ship unless I left the room. Maybe I should have because I might have seen the "cleaning" that the "people-who-adore-Viking-and-defend-them-blindly" are so SURE they do in the middle of the night. By the way, I did walk around the ship between 11 p.m. - 12 a.m. to take pictures as we departed Cologne. I walked the length of the third floor, through the reception area and then almost the whole length of the second floor to our cabin. I saw absolutely NO ship staff out and about, cleaning or not! Oh - wait - there were a few staff sitting on the deck with computers and smoking.Two days before the end of our cruise, they ran out of ginger ale. They knew they were out at the Cologne stop, but didn't do anything to replenish it even with so many people sick. People were still dropping like flies. Many were unable to leave the cabin for 2 - 3 days. I was unable to eat much and still wanted ginger ale to settle my stomach. Lucky for me we still had a bit left in our cabin from when my husband requested it. I certainly did not drink alcohol for the rest of the trip. Viking saved a ton of money on food for me for those three days on the ship. Make that four because we paid for dinner out one of the nights.
We did have the extension planned for Amsterdam and, thankfully, so. Lucerne and Amsterdam were really the only parts of the trip my husband and I enjoyed together. I was still pretty queasy and not eating a lot, but at least I was able to do some activity - not as much as I would have liked, but at least we saved money on food and alcohol those two days since I didn't eat or drink much. Not a plus for Viking, but, perhaps a plus for us not having to waste more money.So, 11 days in Europe. Our 40th anniversary trip. We had four - maybe four and half days together to explore. Over $13,000, our most expensive trip ever. We are both turning 70 and already have a few mobility issues so these trips are precious for us. After we returned home I had three different days over a two week period where I had diarrhea/nausea. Remember, my husband never got it. He does not eat meat. In 42 years as an educator, I can count on one hand the number of times I have had a GI virus. Never did it recur days later. I did, however, have food poisoning one other time and it took weeks for my body to readjust.I am not pleased with the answers we have been getting from Viking customer service. The first customer rep I spoke with said that only 30 people on the ship got sick. I counted 21 out of 37 who I am absolutely certain were ill. That is a whopping 56%! There were 180 people on board. I know there were others who were sick but I didn't have any way to reference them - didn't speak with them long enough, didn't have any names or connections to be able to claim I knew for sure they were ill. Viking said they have no way to prevent people from becoming ill. Oh one thing they did do - they did not allow people to have the snacks (nuts of some kind?) in dishes after the outbreak. Not even serving to single individuals. If they could expect people to wash hands to keep from spreading the illness, couldn't they expect people to return the dishes to the bar? Hmmm .... I noticed staff who were handling food, not servers, wearing gloves. Not sure if this was happening before the outbreak or not. Oh, and another thing that disappointed me. Our room steward? We never saw him until the last day. Others told us about having conversations with their stewards. Also, my sheets were soiled due to the diarrhea because I didn't get out in time once - yes only slightly - but sheets were not changed with two more days to go.My husband and I are not demanding people. We have traveled as tent campers or stayed in motels when traveling. Five star hotels are not on our list. And, if Viking gives five star treatment as some people say, I'm glad I have never paid the price for those hotels. I have been a waitress so understand the demands of obnoxious customers. We are usually easy people to wait on and don't complain a lot about service unless it is blatantly inefficient or totally neglectful. Viking, however, was a BIG disappointment in many ways. We had ONE nice server who we tipped extra at the end who did his best to learn our names, accommodate our illnesses - he was shocked when I asked for tea as he was ready to pour my morning coffee ... and offered to get or do anything for us. I was impressed with the seamless transitions between hotels and ship, how well organized the tours were, the information that was given each evening prior to the next day excursions, most of the on land tour guides (some weren't so great) and the offering of "leisurely" tours which we needed due to all of the above. Other than that we were not impressed. I can't comment on the food. I didn't have enough of it to say it was "outstanding," or even great. Hard to mess up toast and tea, especially when you are toasting your own bread! I wish I could rave about Viking the way so many others do. I wish I could say it was the "trip of a lifetime" (well, it was but not the way that phrase is intended), a "dream trip" (not exactly a nightmare, but one of those dreams that goes back and forth from nightmare to regular dream) and that I can't wait for my next river cruise. Nope.Oh - one more thing ... we chose Viking over AMA because it was a $4K difference at the time we booked. We knew we couldn't keep up physically with more than one outing a day or day-long tours that appeared to be offered by AMA, and that the $4K could go far to cover a few optional excursions and food for the pre/post extensions. We were working with a travel agent who raved about AMA, but my husband and I are both retired and don't have a lot of extra money floating around (long story, but state of Vermont is not great for educators or state worker retirement). My husband is also what he calls "frugal." ;-) We knew of others who had traveled with Viking and enjoyed it, our TA said that her customers had been happy with Viking, so we gave it a chance. I didn't do a lot of research before our trip because I've been traveling back and forth to Idaho to help out my daughter with her toddler and newborn. It wasn't until a couple days before the trip that I saw some really bad reviews online. I dismissed them. People review more when unhappy, etc, etc. Now I'm one more bad review.You did ask for #MyVikingStory.Joanne FinneganVermont, USA
CDC: After you consume a contaminated food or drink, it may take hours or days before you develop symptoms. If you experience symptoms of food poisoning, such as diarrhea or vomiting, drink plenty of fluids to prevent dehydration. https://www.cdc.gov/foodsafety/symptoms.html
Mayo Clinic: Signs and symptoms may start within hours after eating the contaminated food, or they may begin days or even weeks later. Sickness caused by food poisoning generally lasts from a few hours to several days. https://www.mayoclinic.org/diseases-conditions/food-poisoning/symptoms-causes/syc-20356230
Mayo Clinic: Signs and symptoms may start within hours after eating the contaminated food, or they may begin days or even weeks later. Sickness caused by food poisoning generally lasts from a few hours to several days. https://www.mayoclinic.org/diseases-conditions/food-poisoning/symptoms-causes/syc-20356230